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Qu - Can you please share the names of the companies with stellar examples of leveraging the network to address complaints?

Raised by Regina Castaneda

Q: Can you please share the names of the companies with stellar examples of leveraging the network to address complaints?

That's an easy one.  Dell.

The computer hardware giant has really embraced social media to turn their company around in recent years.  After being hit hard (just Google "Dell Hell" and you'll find a wealth of blogs and articles), Dell now actively monitors the social web for negative references and they act on them immediately.  Often that's just a response to say "we heard you and will be in touch" but it's enough to stop these complaints escalating into events that affect the public image of the company.  Michael Dell puts a clear and visible importance to the use of social media to tackle customer complaints and the program has been a phenomenal success.

 

sixent, ramius, customer, complaints, dell

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  1. Blog Entry

Qu - When you draw the complaints in, can you make this non-public so it doesn't feed the public with more negativity about the company?
  1. Blog Entry

Qu - Govt. Agency are both interested and leery of adoption.
  1. Blog Entry

Qu - What is an example of a white label social network?
  1. Blog Entry

Qu - how can we create an easy interface for our organization to absorb feedback?
  1. Blog Entry

Qu - How can social network sites be used by employers to promote their brand?
  1. Blog Entry

Qu - What are the security issues with having corporate user's identities available to the Public?
  1. Blog Entry

Qu - What type of management and oversight capabilities are available for the consumer side of the platform?
  1. Blog Entry

Qu - selling the concept of Social Networks to Senior Management
  1. Blog Entry

Qu - Can you provide a budgetary cost to setup a hybrid network and what is needed for longer term support?
  1. Blog Entry

Qu - What do you do if your customers flood your social network with questions and problems?
  1. Blog Entry

Qu - People are often reluctant to deal with a small company. How can a smaller company overcome this when social networks promote openness?
  1. Blog Entry

Qu - Will you be discussing strategies on how to get people to use these features?
  1. Blog Entry

Qu - What do you suggest for someone who did the opposite and created a social network for customers first?
  1. Blog Entry

Qu - does Ramus build the utility (specifically collaboration) tool in the platform?
  1. Blog Entry

Qu - Would Ning be considered a hybrid social network?
  1. Blog Entry

Qu - What social networks allow you to have different profiles and share some and not others?
  1. Blog Entry

Qu - Do you see Social Networking being applicable to financial institutions?
  1. Blog Entry

Qu: Is using a Facebook app with images and color selection what you mean by hybrid?

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